At pubg2, responsible gambling is not a legal checkbox — it is a core part of how we operate. Gambling should be entertaining, social, and within your means. We provide every Malaysian player with the tools, information, and support to keep it that way.
Responsible gambling means approaching every bet, every spin, and every session with the understanding that the outcome is governed by chance — and that the house edge means the platform will always have a mathematical advantage over the long term. Enjoying pubg2 is completely reasonable. Relying on it to pay your bills is not.
Whether you are placing a football bet on a Liga Super Malaysia fixture, spinning slots during a Deepavali promotion, or sitting at a live baccarat table, the principle remains the same: set your budget before you start, stick to it, and stop when the session ends — not when the money runs out.
pubg2 actively monitors account activity for patterns that may suggest problem gambling. When our responsible gambling team identifies a concern, we take proactive steps — including direct outreach, temporary deposit limit reductions, and in some cases, mandatory cooling-off periods — to protect the player's long-term wellbeing.
All responsible gambling tools on pubg2 — deposit limits, loss limits, session reminders, and self-exclusion — are free, immediate, and available to every registered player aged 21 and above.
Every tool below is available directly inside your pubg2 account settings — no waiting, no forms to post, no third-party sign-up required.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, further deposits are blocked until the period resets. Reducing your deposit limit takes effect immediately. Increasing a limit is subject to a 7-day cooling-off period before it comes into force — this delay is by design to protect you from impulsive decisions.
Cap the maximum amount you can lose within a defined period. When your loss limit is reached, your account will be temporarily restricted from placing further bets until the period resets. This tool is particularly useful for players who want to enjoy longer sessions without the risk of unexpected large losses in a single sitting.
Set an in-session reminder that notifies you after a specified period of continuous play — for example, every 30, 60, or 90 minutes. When the reminder fires, you are shown your current session time, your net result for the session, and given the option to continue or log out. This pause promotes mindful play and breaks the flow of extended gambling sessions.
Take a short break from gambling without fully closing your account. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During a cooling-off period, you cannot deposit, place bets, or access gaming content on pubg2. Your account remains accessible for withdrawal of any existing balance. The period cannot be shortened once activated.
Self-exclusion is the strongest tool available. You can exclude yourself for a defined period (3 months, 6 months, 1 year) or permanently. Exclusions take effect immediately upon submission — no delay, no cooling-off window. During exclusion, your account is locked, all marketing communications are stopped, and reinstatement requests are rejected until the exclusion period has fully elapsed. Permanent exclusion cannot be reversed.
Beyond deposit and loss limits, you can set a maximum stake per individual bet or spin. This prevents high-stakes impulsive wagers during emotionally charged sessions — for instance, chasing a loss on a single large football bet or a high-denomination slot spin. Wager limits apply platform-wide across all game categories.
How to Access These Tools: Log in to your pubg2 account → navigate to Account Settings → select "Responsible Gambling". All tools are available 24/7 with immediate effect for restrictive changes. For self-exclusion requests, you can also contact our live chat team directly — the change will be applied within minutes.
Simple guidelines that separate recreational gambling from problematic gambling behaviour.
Problem gambling develops gradually. By the time it becomes obvious, significant financial and emotional harm may already have occurred. The earlier warning signs are recognised — by the player or by someone close to them — the easier it is to address.
The questions in the self-assessment below are commonly used by trained counsellors in Malaysia and internationally to screen for gambling-related harm. They are provided here for informational purposes only and do not constitute a clinical diagnosis.
If three or more of the following statements apply to you, we strongly encourage you to take a break using our cooling-off tool and to reach out to a professional support service. The pubg2 support team can connect you with resources available in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia.
Honest answers take less than two minutes. If you answer "Yes" to three or more, please consider using our self-exclusion tool or contacting a support resource below.
I have gambled more money than I intended to in a single session.
I have returned to gambling after losing, trying to win the money back.
I have borrowed money or sold personal items to fund gambling.
I have felt irritable, anxious, or restless when not gambling.
Someone close to me has expressed concern about my gambling.
I have lied about how much time or money I spend gambling.
This is not a clinical assessment. It is a prompt for self-reflection. If your answers concern you, please contact our support team via live chat — they can activate a cooling-off period or self-exclusion immediately, and they can point you to professional support services operating in Malaysia.
You do not have to deal with gambling concerns alone. The following organisations offer confidential, professional support — many available in Bahasa Melayu, English, and Mandarin.
Malaysia's national welfare helpline. Provides counselling and referral services for individuals experiencing financial, emotional, or gambling-related distress. Available 24/7.
15999A peer-support fellowship for individuals who identify as having a gambling problem. Regular group meetings are held in Kuala Lumpur, Penang, and Johor Bahru.
GA MalaysiaAn internationally recognised responsible gambling organisation providing information, advice, and support for people affected by problem gambling worldwide, including Malaysian players.
GamCareOur 24/7 multilingual support team can immediately activate cooling-off periods, deposit limits, and self-exclusion — and can provide referrals to appropriate local support services.
Live Chat — 24/7If you are experiencing a mental health crisis related to gambling debt, relationship breakdown, or emotional distress, please reach out immediately. Talian Kasih at 15999 is available around the clock at no cost from any Malaysian mobile or landline.
pubg2's support team can also activate your self-exclusion immediately via live chat if you need to step away from the platform right now. You do not need to provide a reason. We will act immediately.
Responsible gambling tools are most effective when supported by active platform monitoring — not passive availability.
Our system flags accounts showing patterns associated with problem gambling — rapid stake escalation, extended loss-chasing sessions, late-night play following large losses, or sudden large deposit increases — for internal review by our responsible gambling team.
When a player's account activity triggers one of our responsible gambling flags, a member of our support team may reach out via email or in-platform message to check in, share responsible gambling information, and offer tool activation support — without judgment.
In serious cases — particularly where a player is showing acute signs of harm and is unresponsive to outreach — pubg2 reserves the right to impose a temporary cooling-off period or reduce deposit limits on the account without the player's prior request, pending a full review.
Family members, partners, or friends concerned about a loved one's gambling on pubg2 can submit a concern report to our responsible gambling team. We will investigate discreetly and take appropriate action consistent with our player protection obligations.
If you share a device with family members — including children, teenagers, or young adults under 21 — it is your responsibility to ensure they cannot access your pubg2 account or any online gambling platform. Below are practical steps recommended by responsible gambling organisations operating in Malaysia.
Never save your pubg2 login credentials in your browser on shared devices. Use a unique password that family members cannot guess, and enable two-factor authentication for an additional layer of security.
Always log out of your pubg2 account when you finish a session on a shared device, tablet, or computer. Do not rely on browser idle-timeout as a security measure.
Use your device's built-in parental control features (available on iOS, Android, Windows, and macOS) to restrict access to gambling-related websites at the operating system level for shared family devices.
Open conversations about gambling — including the odds, the risks, and the minimum age requirement — are more effective than silent restrictions. Children who understand why gambling is for adults are better protected than those who simply encounter a blocked website.
Gambling at its best is entertaining, social, and mindful. pubg2 provides the tools — you bring the discipline. For players aged 21 and above only. If in doubt, take a break.