Your privacy is important to us. This Policy explains exactly what personal data pubg2 collects, why we collect it, how we use and protect it, and what rights you have as a Malaysian platform user.
A plain-language overview of our core data protection commitments. The complete legal text follows below.
All data transmitted between your browser and the pubg2 platform is protected by 256-bit TLS/SSL encryption. This applies to every page, every transaction, and every support session — your personal and financial information travels securely at all times.
Personal data and KYC documents are stored in encrypted, access-controlled server environments. Access is restricted to authorised personnel on a strict need-to-know basis. No raw KYC document is accessible to front-line staff without appropriate escalation protocols.
pubg2 does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with service providers necessary to operate the platform — payment processors, KYC verification partners, and fraud prevention systems — all bound by strict confidentiality agreements.
You control your marketing preferences. Promotional emails, SMS notifications, and in-platform messages can be adjusted or disabled at any time through your account settings. Withdrawing marketing consent does not affect your ability to access platform Services or receive transactional communications.
We do not keep your data indefinitely. Retention periods are determined by the type of data and the purpose for which it was collected. Account data is retained for the duration of your account plus a legally required post-closure period for anti-money-laundering compliance purposes.
Data collected for one stated purpose will not be repurposed without your knowledge. If pubg2 intends to process your data for a new purpose that was not covered in this Policy at the time of collection, we will notify you and obtain fresh consent where required.
As a user of the pubg2 platform, you are entitled to the following rights with respect to your personal data. Submit requests via our support team.
Request a copy of the personal data pubg2 holds about you at any time. We will respond within 30 days of a verified request.
Request correction of any inaccurate or incomplete personal data in your account profile or records held by pubg2.
Request deletion of your personal data, subject to legal retention obligations such as AML record-keeping requirements.
Object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
Receive a structured, machine-readable copy of data you provided to pubg2, for use with another service provider.
Request that we limit how we process your data, for example while you contest its accuracy or our legal basis for processing.
Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
If you believe your data rights have been violated, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
This Privacy Policy (hereinafter referred to as the "Policy") is issued by pubg2 (hereinafter referred to as "pubg2", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://pubg2.cam (the "Platform").
This Policy describes how pubg2 collects, uses, stores, shares, and protects the personal data of individuals who access or use our Platform, including registered players, visitors, and any person who interacts with our customer support services. It applies to all data processing activities carried out by pubg2 in connection with the operation of the Platform and the delivery of our Services to Malaysian users and other players.
By registering an account, accessing the Platform, or using any of our Services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms and Conditions and Responsible Gambling Policy.
Note to Malaysian Users: The pubg2 platform serves players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations throughout Malaysia. We are committed to handling your personal data with the highest standard of care and in compliance with applicable data protection principles.
For the purposes of this Policy, the following terms shall have the meanings set out below:
pubg2 collects personal data through multiple channels in the course of providing its Services. The categories of data collected are set out in the table below:
| Category | Data Points | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number, photograph | Provided by you during registration and KYC |
| Contact Data | Email address, Malaysian mobile number, correspondence address | Provided by you during registration or account updates |
| Financial Data | Payment method details, e-wallet identifiers (Touch 'n Go, GrabPay, Boost), bank account references, transaction history, DuitNow/FPX records | Provided by you and generated by platform transactions |
| Gaming Activity Data | Bets placed, games played, session durations, win/loss records, sports betting selections (EPL, Liga Super Malaysia, UFC, etc.) | Generated automatically by platform activity |
| Technical Data | IP address, device type and model, operating system, browser type, session tokens, login timestamps | Collected automatically when you access the Platform |
| Communication Data | Records of customer support interactions, live chat transcripts, email correspondence, feedback submissions | Generated through your communications with us |
| Preference Data | Marketing preferences, notification settings, language settings, responsible gambling tool configurations | Provided by you through account settings |
pubg2 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where such data is incidentally disclosed during identity verification (e.g., nationality on a MyKad). Such incidental disclosures are processed solely for the purpose of identity verification and age confirmation.
In limited circumstances, pubg2 may receive personal data about you from third parties, including fraud prevention agencies, credit reference agencies, and our payment processing partners. Data received from such sources is used solely for the purposes of fraud prevention, identity verification, and anti-money-laundering compliance.
pubg2 uses the personal data it collects for the following purposes:
pubg2 processes your personal data on the following legal bases:
Processing is necessary to perform our contract with you — specifically, to register your account, process your deposits and withdrawals, deliver gaming Services, and provide customer support. Without this processing, we cannot fulfil our contractual obligations to you as a Platform user.
Certain processing activities — including KYC identity verification, transaction record-keeping, and reporting obligations — are required by law. This includes our obligations under applicable anti-money-laundering frameworks.
We process some data on the basis of our legitimate business interests, including fraud prevention, platform security, and analysis of gaming patterns to detect problem gambling. These interests have been balanced against your privacy rights and do not override your fundamental data protection interests.
Where processing is based on consent — particularly for marketing communications and non-essential cookies — you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
pubg2 does not sell, rent, or otherwise commercially exploit your personal data. We share your data only in the following limited circumstances:
All third-party processors engaged by pubg2 are bound by contractual data protection obligations that prohibit them from using your data for any purpose other than the specific service they provide to us.
pubg2 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of legal, accounting, and regulatory requirements. The following indicative retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | AML compliance and legal obligation |
| Financial transaction records | 7 years from transaction date | Regulatory and accounting requirements |
| KYC documents | 5 years post-account closure | AML and identity verification obligations |
| Gaming activity logs | 3 years from generation | Fraud prevention and dispute resolution |
| Customer support records | 3 years from last interaction | Complaint handling and quality assurance |
| Marketing preference records | Until consent withdrawn + 1 year | Consent management and compliance |
| Technical and access logs | 90 days rolling | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual data subject.
pubg2 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pubg2 will notify affected individuals promptly and take immediate steps to mitigate the impact of the breach. We will cooperate fully with any regulatory investigation into such incidents.
The pubg2 Platform uses cookies and similar tracking technologies to operate and improve the Platform experience. By continuing to use the Platform, you consent to the use of cookies as described in this section.
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled while using the Platform.
pubg2 does not use cookies to track your activity on third-party websites or to build cross-site behavioural profiles for advertising purposes beyond the pubg2 Platform itself.
The pubg2 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21.
Age verification is conducted as part of the KYC process for all registered accounts. Where pubg2 becomes aware that personal data has been collected from an individual who was under the age of 21 at the time of registration, the relevant account will be immediately suspended, the data will be deleted, and any associated balances will be handled in accordance with our Terms and Conditions.
If you believe that a minor has registered or is using an account on the pubg2 Platform, please contact us immediately at [email protected] so that appropriate action can be taken without delay.
Some of pubg2's third-party service providers — including KYC verification partners, fraud prevention systems, and certain customer support platforms — may process personal data in jurisdictions outside Malaysia. Where such transfers occur, pubg2 ensures that appropriate safeguards are in place to maintain the equivalent level of protection afforded by this Policy.
Safeguards for international data transfers may include contractual data protection clauses, adequacy assessments of the receiving jurisdiction, and technical security requirements imposed on the receiving party through our data processing agreements.
pubg2 never transfers your data internationally without first ensuring that the receiving party is contractually bound to protect it to at least the same standard described in this Policy.
As described in the summary section above, you are entitled to exercise a range of data rights with respect to your personal data held by pubg2. To exercise any of these rights, please contact our support team through the following channels:
When submitting a data rights request, please provide your full registered name, account username, and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request to ensure that we are responding to the correct data subject.
We will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
Exercising your data rights — including withdrawing marketing consent, requesting data deletion, or objecting to processing — will not affect your access to Platform Services, except in cases where the processing in question is strictly necessary to deliver those services (e.g., identity data required for active account operation).
pubg2 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing activities, or our business operations. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
Where material changes are made to this Policy — particularly changes that affect the rights of data subjects or introduce new purposes of processing — we will provide advance notice via email to your registered address and/or through a prominent notice on the Platform, where reasonably practicable.
Your continued use of the Platform following the effective date of any amendments constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pubg2, please contact us through the following channels:
We are committed to resolving all privacy-related queries and complaints in a fair, transparent, and timely manner. If you are dissatisfied with our response, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
Responsible Gambling Note: If your privacy query relates to responsible gambling tools, self-exclusion, or account closure, please visit our Responsible Gambling page for dedicated guidance. Self-exclusion requests are handled with immediate effect upon submission.
Our 24/7 support team handles all data and privacy queries with care. Reach us any time via live chat or email. For players aged 21 and above only.